Luca, a player from Italy, won €843 in a bonus round of a slot game, but he accidentally closed the page and his winnings were zeroed.
Evobet Casino - Technical difficulties.
Amount: €843
Evobet Casino
Safety Index:Very lowSafety Index
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1.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
On 26/12/2019 around 1:00 pm during a game of the book of dead I was in a bonus and I was winning € 843 all of a sudden I closed the page I went back into the slot but there was no more winnings and to date no there is no session won by me
Automatic translation:
Public
Public
4 years ago
Hello Luca.
Thank you very much for submitting your complaint. We will do our best to resolve your case. Have you contacted the casino regarding this issue? Have you received any explanation?
Public
Public
4 years ago
Dear @Luca,
Thank you for raising this.
As we can see from our correspondence, we have already replied to you more than ten times regarding this issue and we also have a copy of your email to us, that you were thanking us and that in your opinion maybe there was an issue from the game provider, although our findings do not confirm this.
As a conclusion you were thanking us from your heart and you said that you were happy to continue playing to our Casino.
So we would like to ask you what lead you to raise this complaint here, after the above communication we had?
Kind regards,
Evobet Casino
Public
Public
4 years ago
Translation
Today I closed the casino guru account I contacted them previously at the bonus that you credited me you can see it if you want. However, given my deposits and my winnings, I definitely closed the account and accepted those € 50 because I knew that the real win of € 843 would never have been seen.
Edited
Automatic translation:
