The player from Germany has requested a self-exclusion. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions.
Evobet Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Amount: €1
Evobet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Evobet Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I informed them about gambling addiction via email and that my account will be permanently closed. They do not respond to any email.
Automatic translation:
Public
Public
2 years ago
Dear Heiko004,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Yes, I wrote permanently, they wrote me back that there is only a period between 3 days and 3 months
Automatic translation:
Public
Public
2 years ago
Could you please forward the relevant communication to petronela.k@casino.guru? Thank you very much in advance.
