Everygame Casino Classic - Player’s winnings haven’t been received yet.

I received an email from every game casino telling me that my most recent withdrawal request as canceled. They did this because they tell me I'm not allowed to claim and play using two non deposit promos back to back without depositing funds in-between the two. I think this is completely absurd that they even allow for players to be able to claim 2 no deposit bonuses back to back without depositing funds in-between the two. Let alone that they even allow you to successfully submit a withdrawal request and then cancel it the very last day. I completely understand taht its in their terms and conditions where it clearly states they your not allow to do this but please tel me who reads every word fo a casinos terms and conditions before they play. They need to update their system so that people are'nt given the false enjoyment of receiving money soon after winning it. I know it's no differenver to you ro them but I was counting on those funds for the remainder of my rent this motnh. which is due tomorrow

Dear MatthewLane,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear MatthewLane,

Have you received your withdrawal from the casino yet?

No. And like I said I’m my original email to you guys, my withdrawal was cancelled by everygame casino because I "violated" there terms of agreement by claiming more then one no deposit bonuses. BUT I never withdrew any money from any no deposit bonus that I’ve ever claimed.

Thank you for your reply, MatthewLane. I apologize for the misunderstanding, the message was published automatically based on the information you provided while submitting this complaint.

I checked the bonus T&Cs and I found this:

"2.4 Players may not redeem multiple non-deposit offers, including free-spin offers without making a real money deposit in-between. Management reserves the right to withhold any winnings derived from activity that does not meet this condition."

Although I agree that ideally, casinos should not let players do anything that would result in winnings confiscation, a rule like this is industry standard, and not many casinos can (and do) enforce it on a software level. This is a very common rule and the vast majority of online casinos prohibit claiming multiple free chips in a row.

I am afraid that if you claimed more than one no-deposit bonus without a deposit in between them, there is nothing we can do and it doesn't matter if you won something from such bonuses in the past or not.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear MatthewLane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Fine close the complaint if there’s really nothing y’all can do for me

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.