EuroBets Casino - Player’s withdrawal is delayed and game fairness is questioned.

Submitted a withdrawal on 4/4/2024 with all the requirements met. Supposed to be "lightning fast" payouts as my first one of $200 was. Every day they keep giving me the same runaround, no matter who the "customer service agent" is. They all default on saying "I’ll expedite your claim onto the finance team so that you can get paid quickly", "my dearest apologies for the inconvenience". And then the very next day it’s the same old crap by someone else, and no matter how many times you ask for a reason for the delay, they ignore the question and tell me I should expect payment into my crypto wallet within 24hrs. They also mess with the algorithms on their slots. You win tons of money on their free spins (which don’t payout crap and only add to their ridiculous play-through amount) but the second you start playing with your own money, it’s nearly impossible to win and your money disappears. They are total scammers and hound you for your money and even take your phone number and text you throughout the day wanting to know if you want to make a deposit today, all while pretending to be your best friend

Dear KoComps666, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I had submitted everything you asked via email. Thank you for your time

Dear KoComps666,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.