HomeComplaintsEuroBets Casino - Player’s withdrawal has been delayed.

EuroBets Casino - Player’s withdrawal has been delayed.

Black points: 258

Amount: $3,000

EuroBets Casino
Safety Index:Low
Submitted: 11 May 2021 | Unresolved : 12 Nov 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from United States had requested a withdrawal two months ago, unfortunately, it has not been received yet. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear rafman,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Hi thank you for helping me

It has been processing since March 10 and I used bitcoin to deposit and when I won used bitcoin to withdraw

Each time I chat they tell me soon and this has been going on since March 23 when I ask for an update

So all 3 withdrawal of 1000 have been processing since March 10 and 11

Thank you for helping

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3 years ago

Hi thank you for helping me

It has been processing since March 10 and I used bitcoin to deposit and when I won used bitcoin to withdraw

Each time I chat they tell me soon and this has been going on since March 23 when I ask for an update

So all 3 withdrawal of 1000 have been processing since March 10 and 11

Thank you for helping

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3 years ago

Thank you very much, rafman, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Thank you


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3 years ago

Hello Rafman!


From now on, I will be taking care of your complaint. I would like to invite representatives of Euro Bets Casino into this complaint's thread in order to explain the situation with the withdrawal to us.

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3 years ago

Hello everyone I really hope to finally receive my winnings it has been very stressful because of representatives from Eurobets telling me every week soon to 1 day or a few hours and it has been 2 months

I love playing here and was so excited to buy back in but need my winnings first to do so .

I am willing to play again but need to know this will never happen again if I win and why Eurobets takes so long to pay

The site has awesome slots and looks great but payments need to be processed faster .

Hope to get a guarantee from someone high up in Eurobets that I will be paid faster in the future and I will definitely play again on that super promotion

Thank you Guru for helping

Stay well and be safe everyone

Thanks again

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3 years ago

Hello good afternoon so they never responded?

Can't believe no one got back to us from Eurobets

Any advice on what's next please

Thank you

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3 years ago

We would like to ask Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

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3 years ago

Thank you

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3 years ago

Stay away from Eurobets they are a scam


They didn't even reply to us


Thank you Guru for helping


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3 years ago

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime


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