HomeComplaintsEuroBets Casino - Player’s withdrawal has been delayed.

EuroBets Casino - Player’s withdrawal has been delayed.

Black points: 58

Amount: €300

EuroBets Casino
Safety Index:Low
Submitted: 11 Mar 2021 | Unresolved : 12 Nov 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

3 years ago

The player from Belarus requested a withdrawal more than a month ago, but it’s been pending since. The complaint was closed as unresolved as the casino did not respond to us within the given time.

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3 years ago

Hello, 27.01.2021 I made withdrawal $300 to btc wallet and don't get money yet.

username: pozndarya

my account is verified.

support ignores my e-mail messages.

in chat promises that they will pay soon.

all withdrawal deadlines have already passed.

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3 years ago

Dear pozndarya, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before, or was this your first attempt?

Please, could you indicate whether you have accumulated winnings from a bonus play?

Additionally, if there is any other relevant communication between you and the casino except the one conversation in the screenshot, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

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3 years ago

First withdrawal. Without Bonus.

They never answered the e-mail.


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3 years ago

Thank you very much pozndarya for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

I would like to ask Euro Bets Casino to join us and help us resolve the player's issue.

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3 years ago

We haven't receive any asnwer from the casino yet. Please note, if you won't respond to us within the next 7 days, the complaint will be closed as unresolved which could negatively affect the casino's rating.

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3 years ago

Dear pozndarya, 

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help. The complaint will now be closed as unresolved which could negatively affect the casino's rating.

Best regards,

Nick

Casino.guru

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