The player from Malta has requested a withdrawal 11 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I have won with 25EUR no deposit bonus and it has been 10 days since I have verified my account, did deposit and requested withdrawal, but still no payment is done. CS is either ignoring or just saying 48 hours.
Dear klau93,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Dear klau93,
Have there been any developments since our last conversation, please?