HomeComplaintsEuroBets Casino - Player’s withdrawal has been delayed.

EuroBets Casino - Player’s withdrawal has been delayed.

Amount: €500

EuroBets Casino
Safety Index:Low
Submitted: 01 Dec 2019 | Case closed : 20 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player seems to have difficulties with her withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have won 500dollars over six months ago. I have sent all the documentation they have asked for. I have also spoke on chat and by email.

I have been told on many occasions that i would have my money in a couple of days but this never happens. 

I am really shocked that you support and promote this casino as they have no intention of paying me out it seems.  Is there anything you can do to help me.

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4 years ago

Dear Deborah,

Thank you for contacting Casino Guru and letting us help you. I’m sorry to hear you have been having difficulties with your withdrawal. Please note, we don’t promote Eurobets Casino. What you found on our website was a review of the casino. Do you have any screenshots of the conversations with the casino you could send to us? Has your account been successfully verified?

Best regards,

Peter

Edited by a Casino Guru admin
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4 years ago

Dear Deborah,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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