The player from Spain is struggling to receive his withdrawal. The player eventually informed us he received his funds.
EuroBets Casino - Player’s having difficulties withdrawing his winnings.
Amount: €342.77
EuroBets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
EuroBets Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
On April 26 I requested a withdrawal of € 342.77. In the chat they told me that it would take between 10 and 12 business days to receive it. To this day I still do not receive the money, after numerous claims in the chat, where they give me very good words and promises, but the deadlines pass several times and I still do not receive the money.
Automatic translation:
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4 years ago
Dear JESUS,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I must admit that it’s been a long time since you requested your withdrawal. It usually takes a few days to process, not months. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
Answer sent by email to kristina.s@casino.guru at this time.
A greeting.
Edited
Automatic translation:
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4 years ago
Thank you very much JESUS for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Jesus,
I looked at your case and email and understand your situation. I will contact the casino and see if I can help. I have to warn you though, the casino usually doesn't reply to complaints published on our website.
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4 years ago
We would like to ask the Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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4 years ago
Hello Jesus,
As mentioned before, the casino usually doesn't reply to complaints published on our website just like in this case. I'm afraid, there is not much I can do to help you without their cooperation. I will mark the complaint "unresolved" in our system. . If the casino eventually decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Best regards,
Peter
