EuroBets Casino - Player experiences prolonged withdrawal delay and issues with bonus.

I won the money on a promotion bonus, and met all of the requirements for withdrawal, but for the first 4 weeks, I was told daily that they were experiencing a 'technical issue' and would email me when it was resolved. I never received a single email from them, except continued bonus offerings, touting "instant cashouts". At the 4 week point, I was finally able to submit my request for cashout, and it went thru without the "external validation error". I was then told that they were still experiencing a 'technical issue' and that my request was pending review. Again, checking in every day with them and being told how sorry they were for the inconvenience. I was also playing at a few other sites using the same login platform and had the same Rival games, and I noticed the same names of the support staff answering my questions. "David", "Austin", and "Flora" are the names that come to mind right now. They weren't chatbots, but should have been, because they provided much less information than a chatbot, which at least has 'artifical' intelligence.

At the beginning of the ninth week of this living hell (I mean, it was only $70.00 for frigging sakes) I was offered a spectacular </sarcasm> bonus of $100 cash + 800% matching + 150 FS ($2.50/spin). I knew it was rigged, and I knew I wouldn't see any of the winnings if I took it and won, but I also knew after 9 weeks, that I wasn't going to see the $70.00, so I reversed my withdrawal (coerced into reversing it was more accurate). The levels on the games for my account were obviously tightened and winnings restricted, because at the end of playing with those funds, there was literally nothing to try to cashout because I didn't even get to 10% of the playthrough.

The reason I stuck it out as long as I did was the principle of the matter. I wasted more money in my time arguing with the idiots there, not realizing that I was the only idiot involved because I fell into their trap of believing that it was a legit operation, even though my gut told me otherwise. And not once did I receive ANY correspondence from them, other than the continued promotions and the one email from "David" that he was now my account manager and offered me that final bonus. The reason that I say "coerced" is that I didn't agree to anything nor did I reverse the withdrawal. It was done for me, and the bonus of $100 was added to my account while he was chatting with me about it.

Hello QuarterMasterDUG,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EuroBets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you currently have any real money balance remaining on your casino account? Do you currently have any active bonuses? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick,

When I asked them in chat (no, I don't have a screen shot of it) I was told by the support person that it wasn't necessary. With EuroBets, most of the communication was by chat, unfortunately. I will check again, to see if I might have uploaded them to my google drive account, but I don't recall doing that.

No, there is no balance on the account. After they reversed my withdrawal request, I played what they gave me, and I have played a couple of other bonuses from them as well.

There is not active bonus on the account, and the last time I spoke to them was via chat, when I was attempting to speak to 'David' (my supposed account manager), but never got a reply. I was trying to get a response over why I was being expected to verify that I wasn't a fraud at another casino that I had won money at (Crazy Luck Casino) and had chatted with him on that sites chat more than once, and if he was my account manager, why was I having to do all this. No response from anyone regarding this.

If you need anything else, please let me know. I the emails back and forth, if you'd like to see them. If I could email them to you instead of posting them here, I'd appreciate that, or if I could upload them somehow, that would be great as well. Please let me know.

Kind Regards, and thanks!

Doug O****

Dear QuarterMasterDUG,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.