HomeComplaintsEternal Slots Casino - Player’s jackpot has been confiscated.

Eternal Slots Casino - Player’s jackpot has been confiscated.

Amount: $1,268

Eternal Slots Casino
Safety Index:Below average
Submitted: 13 Jul 2024 | Case closed : 30 Jul 2024
Case closed Our verdict

Other

REJECTED

Case summary

4 months ago

The player from Arizona had won a jackpot of $1,268, but the casino reduced it to $75 and later confiscated the remaining amount, citing a "household" policy. They claimed someone had played the same game near him as the reason for non-payment. He was unable to dispute it further despite having evidence of his win. The complaint was rejected at the player's explicit request after he became frustrated with the process and used harsh language.

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5 months ago

I want a major jackpot 1268 bucks then first they took away most of it left $75 and then when I tried to redeem just a $75 they took that too and said that because somebody had played near me the same game that it was considered a household and that's why they took all my money which is BS I definitely wouldn't recommend going there their customer service basically slammed the door and then they kicked me out so I can't even dispute it there but it's ridiculous that they would say that just because somebody played the game near me they don't have to pay me I do have a picture of my winning but it won't let me upload it here so if you need that please contact me I'm happy to give it I don't know why it won't upload

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5 months ago

Hello paintgurus622,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eternal Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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5 months ago

Dear paintgurus622,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

I don't know what the information you're asking me is because I'm kicked out and blocked from locking in so I don't know how to get you the information you're asking me for and why would you remove my complaint it's obviously legitimate

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5 months ago

Yes I was very bad I've been there by for quite some time I'm not sure the exact date cuz I can't lock back in and I was playing on a bonus $6 that I'd want from a free spins they have playthrough that I had already easily got past

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4 months ago

Dear paintgurus622,

Please forward the communication between you and the casino to nikolas.b@casino.guru and please answer to the questions from my first post.

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4 months ago

Hey dude you could take your fake ass casino review site and you can shove it right up your ass obviously you're getting paid off by these guys to not put these types of f*** complaints up so go ahead and take your f**** greedy money and you can just remove my complaint my legitimate complaint and that way other people can keep going getting ripped off That's what you want right You're a f**** jokefile

Edited by a Casino Guru admin
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4 months ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 


I would also like to warn you that in case of using any harsh language again, your account will be permanently closed.

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