Thank you, Roni.bep55, for your confirmation.
As we cannot review the complaint sufficiently based on the above-stated, and it was already filed to the regulator, which should be able to help you, we are (temporarily) closing it as unresolved for now.
Once you have the final decision from the regulator or any of the casino's ADRs, please, let us know about the outcome. We will then be able to reconsider the complaint on our side. The casino can provide us with an update too.
It is possible to inform us by reopening this complaint or by sending the necessary information and documents to my email address (branislav.b@casino.guru). In case we are not provided with the final outcome by any party involved in a reasonable time, the complaint will be reopened by casino.guru.
I sincerely believe your issue will be carefully reviewed and resolved.
Thank you very much for your patience and understanding.
Best regards,
Branislav, Casino.Guru
Thank you, Roni.bep55, for your confirmation.
As we cannot review the complaint sufficiently based on the above-stated, and it was already filed to the regulator, which should be able to help you, we are (temporarily) closing it as unresolved for now.
Once you have the final decision from the regulator or any of the casino's ADRs, please, let us know about the outcome. We will then be able to reconsider the complaint on our side. The casino can provide us with an update too.
It is possible to inform us by reopening this complaint or by sending the necessary information and documents to my email address (branislav.b@casino.guru). In case we are not provided with the final outcome by any party involved in a reasonable time, the complaint will be reopened by casino.guru.
I sincerely believe your issue will be carefully reviewed and resolved.
Thank you very much for your patience and understanding.
Best regards,
Branislav, Casino.Guru