El Royale Casino - Player’s experiencing difficulties withdrawing his winnings.

Hi,

I had a withdrawal of 300 dollars processed on July 30th and was suppose to show up in my wallet a couple hours later. It never showed up . I went to chat and they said was a issue. So I waited another day.

I went back to chat and got a different story. They first said they sent it. Being that I trade Crypto all you need to do is check the address in the blockchain explorer . I did nothing has been sent. Either they sent to wrong address or did not send it.

I have also emailed numerous times with no reply.

I also have a 1000 dollar withdrawal which worries me as I can't get this one.

I have all chat conversations recorded and have photo of my email on July 30th.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

No they have a 3 day waiting period.

Also it was processed meaning it was sent.

I sent a email again stating I filed with Casino Guru and my money was sent this morning.

This complaint can be closed.

The casino which I do enjoy gambling at and I have had no issues with until now.

Thank you for your time,

Dan

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Daniel, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru