The player from Austria has tried to redeem a bonus without being successful. We’ve rejected this complaint as unjustified.
El Royale Casino - Player’s criticizing false advertisement of bonus.
Amount: ??
El Royale Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
El Royale Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Casino Guru informed me in an email on June 24th, 2021 that im
above casino is a very good bonus when registering.
Entering "GEMTOPIA50" gives you 50 free spins.
After I tried to log in, the input became mine
Home address not accepted, then the provincial country where I am
always live.
I kindly ask Casino Guru not to recommend such ominous online casinos to me. Unfortunately the case is one
failed registration - you recommended it here as well - for the second time.
Automatic translation:
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3 years ago
Dear Christine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly?
Could you please confirm that the following bonus is the one that you have tried to activate in your account?
https://casino.guru/el-royale-casino-review#tab=js-tab-bonuses
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela!
Thanks for the answer. Why I wasn't able to register properly at Casino El Royale is me
not clear. I didn't know this online casino before and didn't register it.
I never tried to activate this bonus! Anyway, I don't know!
I hope that I have answered everything with that.
With regards
Christine
Automatic translation:
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3 years ago
Translation
Additional comments from the player:
"Hello,
after I file a complaint about a rogue casino
I was asked by you at the contact form that I wanted to send
thrown out. I tried filing my complaint three times !!
If you are a complaints office, why does the submitter have one
Causes difficulties?
I will search the internet to send my complaint!
Christine K *** "
Automatic translation:
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3 years ago
Thank you very much, Christine, for your reply. Unfortunately, I'm afraid I still don't understand what the issue is. You couldn't register a new casino account, is that right?
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3 years ago
Translation
First a question: Does the Casino Guru also rate the Casino Classic (Rewards)?
When you have answered this question for me, I will report on it in detail!
greetings
Christine
Automatic translation:
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3 years ago
Dear Christine,
Sorry, but up to this point, I do not understand what the issue is and how we could help you. Please try to elaborate or I will be forced to reject your complaint. Thank you.
