HomeComplaintsEl Royale Casino - Player’s criticizing false advertisement of bonus.

El Royale Casino - Player’s criticizing false advertisement of bonus.

Amount: ??

El Royale Casino
Safety Index:High
Submitted: 24 Jun 2021 | Case closed : 14 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria has tried to redeem a bonus without being successful. We’ve rejected this complaint as unjustified.

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3 years ago
Translation

Casino Guru informed me in an email on June 24th, 2021 that im

above casino is a very good bonus when registering.

Entering "GEMTOPIA50" gives you 50 free spins.

After I tried to log in, the input became mine

Home address not accepted, then the provincial country where I am

always live.

I kindly ask Casino Guru not to recommend such ominous online casinos to me. Unfortunately the case is one

failed registration - you recommended it here as well - for the second time.

Automatic translation:
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3 years ago

Dear Christine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly?

Could you please confirm that the following bonus is the one that you have tried to activate in your account?

https://casino.guru/el-royale-casino-review#tab=js-tab-bonuses


file


Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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3 years ago
Translation

Hello Petronela!

Thanks for the answer. Why I wasn't able to register properly at Casino El Royale is me

not clear. I didn't know this online casino before and didn't register it.

I never tried to activate this bonus! Anyway, I don't know!

I hope that I have answered everything with that.

With regards

Christine

Automatic translation:
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3 years ago
Translation

Additional comments from the player:


"Hello,


after I file a complaint about a rogue casino

I was asked by you at the contact form that I wanted to send

thrown out. I tried filing my complaint three times !!

If you are a complaints office, why does the submitter have one

Causes difficulties?

I will search the internet to send my complaint!


Christine K *** "

Automatic translation:
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3 years ago

Thank you very much, Christine, for your reply. Unfortunately, I'm afraid I still don't understand what the issue is. You couldn't register a new casino account, is that right?

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3 years ago
Translation

First a question: Does the Casino Guru also rate the Casino Classic (Rewards)?

When you have answered this question for me, I will report on it in detail!


greetings

Christine

Automatic translation:
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3 years ago

Dear Christine,

Sorry, but up to this point, I do not understand what the issue is and how we could help you. Please try to elaborate or I will be forced to reject your complaint. Thank you.

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3 years ago

Dear Christine,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

 

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3 years ago

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

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