El Royale Casino - Player complains about an unauthorized deposit.

I deposited 40 . Then they took 40 more off my card

Dear christene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if the funds have been deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly in the past? Could you please forward a bank statement or a payment receipt showing the unauthorized transaction? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear christene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.