The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.
The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.
The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.
I won € 3000 tonight and I want to cash it out now.
My documents have not been reviewed yet.
I have uploaded everything and unfortunately I have not yet received any feedback on how to proceed. I transferred 2500 € via Klarna and 100 € documented everything verifiably via Paysafecard and also uploaded it to the casino for verification. I ask for your help as this is a lot of money.
Ich habe heute Nacht 3000€ gewonnen und möchte mir dies nun Auszahlen lassen.
Meine Dokumente wurden noch nicht überprüft.
Ich habe Alles hochgeladen und leider noch keine Rückmeldung erhalten wie es weiter geht. Ich habe 2500€ über Klarna überwiesen und 100€ per Paysafecard alles nachweisbar Dokumentiert und auch zur Verifizierung im Casino hochgeladen. Ich bitte um Hilfe da dies eine Menge Geld ist.
Dear Shawn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Petronela
Dear Shawn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Petronela
I have the problem that I have uploaded all documents such as driver's license, personal ID, mobile bill, PaySafeCard account, bank statement, payment receipts there and my proof of payment is not accepted because my IBAN is not on it.
Anyone who is halfway serious pays attention to the intended use, the date, the TAN and can thus understand from which account the money comes. My account has to be verified so that I can pay out money, but new documents are always required and not recognized. Thus everything is artificially drawn out. Something is advertised here that is absolutely not so. I can register and deposit money in my case 2500 by bank transfer and 100 € by Paysafecard. Now I would like to have the € 3000 credit paid out and the provider is inconsistent with accepting my documents, namely the last proof of payment. My money is 2600 € in total and now I should wait for the provider to say maybe in half a year ok you have waited long enough? These data that you should upload as proof are highly sensitive and it's funny that I read something like that more often that you can pay money there without anything but when it comes to the payout it is difficult. I would be happy if you take care that I will be verified. The provider got everything requested. I have never had to upload so much sensitive data that is not normal.
Ich habe das Problem, das ich alles Dokumente wie Führerschein,Perso,Mobilrechnung,PaySafeCard-Konto,Kontoauszug, Zahlungsbelege dort hoch geladen habe und meine Zahlungsnachweise nicht akzeptiert werden weil meine IBAN nicht darauf steht.
Jeder der halbwegs Seriös ist achtet auf den Verwendungszweck das Datum die TAN und kann so nachvollziehen von welchem Konto das Geld kommt. Mein Konto muss Verifiziert sein damit ich Geld auszahlen kann aber es werden immer wieder neue Dokumente verlangt und nicht an erkannt. Somit wird alles künstlich in die Länge gezogen. Hier wird für etwas geworben was absolut nicht so ist ich kann mich anmelden und Geld einzahlen in meinem Fall 2500per Banküberweisung und 100€ per Paysafecard. Jetzt möchte ich mir die 3000€ Guthaben auszahlen lassen und der Anbieter stellt sich quer meine Dokumente zu akzeptieren und zwar der letzte Zahlungsnachweis. Mein Geld ist bei denen 2600€ insgesamt und jetzt soll ich warten das der Anbieter vielleicht in einem halben Jahr sagt ok du hast lange genug gewartet? Diese Daten die man als Nachweis hochladen soll sind höchst sensibel und es ist schon komisch das ich öfter soetwas lese das man dort Geld ohne alles bezahlen kann aber wenn es um die Auszahlung geht wird sich schwer gestellt. Ich würde mich freuen wenn ihr euch darum kümmert das ich Verifiziert werde. Der Anbieter hat alles geforderte bekommen ich musste noch nie so viele sensible Daten hochladen das ist nicht normal .
And the payout is not pending, it is rejected.
How long has your own IBAN been on a transfer in the banking app? Purpose Date Time Tan and where the money was transferred so that this payment was made by me can be traced on their account.
Und die Auszahlung steht nicht aus sondern wird abgelehnt.
Seit wann steht die eigene IBAN auf einer Überweisung in der Bankingapp? Verwendungszweck Datum Uhrzeit Tan und wohin das Geld überwiesen wurde somit kann nachvollzogen werden auf deren Konto das diese Zahlung von mir getätigt wurde.
I fully understand your frustration, Shawn. However, as I mentioned previously, withdrawals and verification take a few working days to be completed and processed. I will set the timer for additional 4 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
I fully understand your frustration, Shawn. However, as I mentioned previously, withdrawals and verification take a few working days to be completed and processed. I will set the timer for additional 4 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Hello Shawn,
Have there been any developments since our last conversation?
Hello Shawn,
Have there been any developments since our last conversation?
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Shawn, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Shawn, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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