Duelz Casino - Player's withdrawal is delayed due to limited banking options.

Hi, my deposits were via paysafecard. Here comes the problem at the moment I have £3500 available when I decided to try and withdraw it I don't have that option. The only option is Trustly where my bank is missing from their list. Online casino chat is not working. I raised this issue a few days ago when the online chat was working and they said they would forward it to the payments department but I never received an email. I have looked at all the comments and I am afraid that I have been scammed and the amount is large. I also note that I have not used bonuses and I disabled them from sending me bonuses even during registration. My account has been verified for identity and address. I have made a clip of my history and earnings as insurance. Please help me withdraw my money from this casino as all other casinos do with a bank transfer, I will be very grateful.oltuka doesn't allow me to upload the clip to the screen, but I can send it to you wherever you say. I'll take some screenshots.

Dear Denislav94,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This casino is incorrect, I lost all deposit and profit. Access blocked .... I am very disappointed.

Thank you, Denislav94, for your reply. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?

Dear Denislav94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.