DuckyLuck Casino - Player experienced multiple issues in the casino.

Several tickets opened, none have been resolved.

Support #71341137 - erroneous fees charged on each deposit after I received a message confirming their site does NOT charge additional fees for credit card deposits. They refunded one fee confirming it was an error on their part however i have deposited dozens of times so all fees should be refunded.

Support #70562295 - dealer scanned same card twice in error which caused dealer to not bust and me to lose hand. Last thing pit boss said they would check cameras. That was a few weeks ago and no response.

support #71525166 - error at table which caused wager to be deducted from balance and then message would appear stating technical difficulties and wager was not placed. Balance was reduced and never rectified. I have a screen shot of the error which happened several times. Support said it was a known issue and they were working on it, ETA 24-72 hours. It has been a few weeks.

Dear Eric,

Thank you very much for submitting your complaint. I’m sorry to hear about your problems with DuckyLuck Casino. Allow me to ask you a few questions so I better understand the situation.

Could you advise if you were able to confirm the fees from your other deposits were charged by the casino? Did the casino or your payment provider confirm this?

Which live games did you play for the other two tickets? Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to tomas@casino.guru? Have you stopped playing right after the incidents took place?

Looking forward to hearing from you.

Best regards,

Tomas

Hi there, this is the response i received regarding the fees. I have confirmed with my bank that they are not fees charged by them.

"""""Hello Eric, 

We hope this email finds you well.

We apologize for the misunderstanding, we have credited a total amount of $146.90 for the rest of the deposits. As we mentioned before, you can avoid currency conversion fees by using Crypto, our best and recommended option.

If further assistance is needed do not hesitate to contact us.

Best regards,

Processing dep. 

Duckyluck.ag"""""

the game was blackjack and it did not deduct my balance right away so i played several times. It was only when i refreshed my screen after receiving the error that the money was deducted. I’ve attached the screenshot i took of the error as they were asking for it, which made me place another bet, get my money taken, so i could reproduce the error.

Dear Eric,

As far as I understand from the reply, the fees are charged due to currency conversions which I am afraid are not something we can help you with. If the casino was willing to lift these fees on one occasion, but not the others, it's their choice.

As for your other issues, Were you able to contact the game provider of the game where the issue occurred? Were they able to investigate and come to a conclusion regarding the bets in question?

Dear Eric ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.