The player from Ireland won a jackpot of €2,275 on Dublinbet but the winnings were not credited to her account. Player’s complaint has been resolved successfully.
Dublinbet Casino - Player's winnings were not credited.
Amount: €2,275
Dublinbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi casino guru ,
this evening I was playing on Dublin bet . I was playing the game "Shining crown". The card Jackpot fell for me at random and I picked out the hearts and won €2,275.65 . I have a screenshot saying "last win " was this amount . I also have a screenshot stating that amount today was won and nothing has been credited to my account ! I have contacted Dublin bet through live chat and also email and have not heard anything back from them can you help with this please ? Thanks so much . Kind regards .
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1 year ago
Dear Jessyg16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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1 year ago
Thanks for getting back to me . I have forwarded on screenshots to the email you have provided . Thanks so much !
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1 year ago
Hi casino guru ,
dublinbet have told me that they’re waiting on a respond from the provider , will keep you updated thanks so much !
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1 year ago
Hi casino guru just want to inform you that my winnings have been credited to my account sorry for wasting your time . Thanks again , Jessica
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jessyg16, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
