The player from the US had issues withdrawing his $158 winnings despite his offer to deposit an additional $25. The Complaints Team reached out to the player to gather more details about the situation, including whether the winnings were accumulated from a free bonus, if any free bonuses had been redeemed in the past, and if the player's account was fully verified. However, due to a lack of response from the player, they were unable to proceed with the investigation or provide potential solutions. The case was rejected, but the player retained the option to reopen it in the future.
Drake Casino - Player's withdrawal is delayed.
Amount: $100
Drake Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
I had 158.00$ in reedemable winnings but it wont let me withdrawal even if i deposit 25
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7 months ago
Dear bigchunkk1611,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your winnings were accumulated solely from a free bonus?
- Have you redeemed any free bonuses from this casino in the past?
- Was your account fully verified already?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Dear bigchunkk1611,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
