Drake Casino - Player’s account has been deactivated without any explanation.

I deposited $3000 in bitcoin twice in two days and lost it all the first day. The second day I profited around $1700 and was left with $4700 in my account. I went to sign back on the second night and my account was disabled.. No one has responded to three requests through their contact us options and phone calls have been put on hold for 33 minutes and 28 minutes to be hung up on. I have done live chat and been told someone would get back to me multiple times.. I have YET to be able to speak to anyone live and discuss what happened.. They stole $6000 from me and are holding an additional $4700 with no response.

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you forward me a screenshot of the message that you receive when you try to log into your account? I hope we will be able to help you to resolve this issue as soon as possible and reactivate your account. Thank you in advance for your reply.

Best regards,

Petronela

I actually figured this one out. The other issue is the one I need resolution on. 

Dear Nathan,

I’m sorry but I don’t understand, what other issue?

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.