Drake Casino - Player disputes sudden balance decrease at casino.

I deposited 30 to drake casino in bitcoin It turned out to be 24 dollars some change by time it was deposited to my balance I played the hot pepper game slots with my balance lost quick went off site ten min later go back on drake casino site and see if I got my free spins there is 500 dollars on my balance I didn't Even check to see if it was bonus or not I go back to pepper game win pretty goof hit free spins etc im.playing by time I went to sleep there was 3hundred some dollars left on my account I woke up there is 88 cents I go to live chat theres nothing in there system saying I ever had 500 on my account or played a bonus now the one big time you win on game is first free spins normally I won them on the 500 dollars that was on my account and they have no signs it ever being there me playing any games with it live support cutbme off quick sent me straight to survey stuff of ended live chat quick so I called drake casino live support phone number lady on phone for drake casino sees nothing about me applying for bonus for free spins probably cause the deposit didn't end up.being over 25 dollars after everything takes it cut when depositing with bitcoin but has no recollection of me having five hundred dollars on my account the games I played they know every game you played I think it did it on purpose because you don't ever win anything on this casino ever never been over 100 dollars or even close whole playing with my money at casino they did it because that hot pepper game pays pretty good on first free spins I've played it at other casinos online it does so why else did I have 500 dollars on my account played that hot pepper game again with it after I lran out ofvreal money playing it hit bonus with the 500 dollars was on my account they have nothing in computer saying was on my account the games I played nothing I have proof in my phone I did it's in my data there cheating I went to sleep with three hundred still left in my account no 88 cents this place is straight up lying cheating have proof

Dear leslieroller327,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do you have any proof that these funds were indeed in your account, or that you accumulated any winnings with them?
• Did you contact casino support when you noticed this balance?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Yeah it's in my browser in my phone in my Google data it show you I was playing at that time no matter when you say you have nothing in your system of me at all well I do your casino is doing some really messed up stuff it's sad because it's better to be real and right then to play and be wrong very high trust worthy my a.. your the most obviously messed up casino I've ever seen I've got proof do you think people can't tell or see what your doing I've played alot online casinos they don't do what your casino is doing that's doing people like s... not very smart or even why would you do that it's wrong in every way it takes some really messed up people to really be that way

Don't be honest I don't want anything from your casino I'm just letting you know I'm not most people are not as stupid as what your casino is doing its more then obvious it like kid with cotton candy all over them you ask the kid did you get into candy eat they say no but it's all over there mouth and cotton candy gone you know they did it's all over there moth face that's what your casino looks like right now

Thank you for your reply, leslieroller327. First of all, you are now speaking with a casino.guru staff member, not the casino, therefore, kindly adjust your communication style accordingly.

Moreover, do I understand correctly that this session hasn't been recorded in your game history? If not, there is not much we can do. Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

It's not worth it I could careless about bonus money that casino is cheating I promise on everything I wouldn't say it if thet werent I haven't even played but maybe 200 dollars maybe little more there in total of 5 or 6 deposits its more then obvious if I new you could that place with proof of cheating I deposit again cause they are defiantly doing it to me messing with me im send you proof in minute but truly don't want that casino to do anything about it

I understand your frustration, but it seems we are unable to assist in this matter. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.