Drake Casino - Player complains about withdrawal limitations and delays.

I won a significant amount after never winning and depositing about the same amount actually more. They say they can raise the withdrawal limits if you ask but they don't. The most they will pay you is 3500 every two weeks They must review every withdrawal even if they approve one and you ask for several that same day. So for instance if you win 10000 it will take you more than a month to get your money if you get it. Because they only approve one withdrawal every seven days. But here is the kicker. My last withdrawal was put in on a Thursday, they approved Monday, they will wait 7 days for another then another 48 hours. So every deposit time becomes further out.; they have not reviewed my next withdrawl even though the 7th day was Monday because they have until wed. Lol this place is a joke. But they made sure to get my money asap.

They will never let you speak to a manager or increase your withdrawl limits. I'm paying almost 300 in bank fees.

Dear dlkelly1519,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked the terms and conditions, and this is what I found (here):

The minimum withdrawal from the casino is $100 depending on your available options. Please review our payout options for limits and available methods. Maximum amount is $2,500 per week, unless otherwise stated in cashier, as amounts can vary based on player status. Any amount greater than maximum will be divided into parts, where no part can be larger than the maximum for that level, and sent on consecutive weeks until the total amount has been delivered. A Player's initial withdrawal or changes to payment details are subject to clearance by the payment processor's risk department. This review can take up to 5 business days at which time the Player will be informed via email of their payment processed date.

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.

• However, do I understand correctly that you haven’t received any payments yet?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This changed the review Time , it was 48 hours! This place is a fraud!!!! They lie and are fraudulent. Please see attached. Next time I know to take screen shots of terms and conditions they know no one would do that's but I have emails. They changed this within the last day. They also stated this twice. But more importantly. State below this is a subsequent ie second withdrawl. It clearly states that subsequent withdrawals will be sent every seven days. They are not subject to a review or the 48 hour hold. However, mine is which should've been sent Monday is still in review and I was told they have 48 hours from Monday. Please see below .

I fully understand your frustration. Could you please clarify one last time when was your withdrawal requested?

Thank you.

I requested all my withdrawals the second week in December. They are supposed to send one once a week. They have sent two but now are delaying the other three due to the holiday. They stated there would be a delay but reality is they stopped processing withdrawals from December 22 til January 2. They stated delay when they meant a stop. They customer service is horrible.

Hi dlkelly1519,

Since you received the previous withdrawals I can only recommend to be patient and wait for the casino to process the rest of the withdrawals. Please keep me informed about any further developments.

Dear dlkelly1519,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.