DomGame Casino - Player’s struggling to withdraw her winnings.

I claimed a bonus did all my play through they said if I want to withdraw I must make a deposit. So now I go to withdraw and it changed to 300 minimum withdraw. I have screen shots of all conversations, bonus, play through, deposit, terms and conditions listed on there website. And how mine now says 300. They stole my 25.00 deposit and my time for play through and this has been going on almost 2 months. I need help?

Dear Tonya,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. I have checked the Banking conditions on the website, and this is what I found:

Since I haven’t found any information about $300 being the minimum withdrawable amount for a wire transfer, could you please forward any relevant communication to petronela.k@casino.guru? Have you been offered any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Tonya,

We have received information from the casino that you are fully set for a Bitcoin withdrawal of $125, you just need to place a withdrawal request. Please request it and keep us informed. I believe you will receive your winnings in no time.

No it still says I have to have 300 to with draw

They are in fact not telling you the truth, it absolutely is still required a minimum withdrawal of 300, they are absolutely denying me my winnings and the girl told me this morning that I had to play the 25 again. Gia was her name and I'm only aloud 100 withdrawal. But the required amount minimum to withdraw is $300.00. DomGame ripped me off.

Are you going to be able to help, it is just wrong what they are doing to me.

Dear Tonya,

I have received confirmation from the casino that you are allowed and entitled to withdraw your winnings of $125. There is no minimum of $300.

If you have been advised otherwise, please forward any relevant communication to petronela.k@casino.guru.

I sent you the screen shots I can resend them to you.

Dear Tonya,

Could you please advise if you have tried to withdraw your winnings through Bitcoin? Thank you.

It still won't let me 300 minimum to withdraw I sent you images in an email this pat week end.

It now says 210.00 minimum deposit, they are playing games. They slammed me out of my winnings. This is not a reputable casino.

Have you tried to choose the Bitcoin withdrawal option, please, as advised?

Yes, and still says 210.00 support says they are looking into what the technical issue is and why if reflects incorrect amounts on my withdrawal limit. We shall see.

Thank you, Tonya, for the update. We have been informed by the casino that your withdrawal has been processed on the 17th of May? Could you please confirm that you received it already?

Thank you I believe so!

Dear Tonya,

I do apologize but I'm not sure if I understood completely. Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.