The player struggles to verify his account as his documents are not in English language. The complaint was closed as the casino has no reaction policy.
Dogsfortune Casino - The player struggles to verify his account.
Black points: 61
Amount: $187
Dogsfortune Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered here, made a deposit, started playing. Then he asked for a withdrawal. I was asked to send documents, which I did. Nobody answered me, then I emailed them again. I was asked to send documents in English, but in my country all documents are issued only in the language of my country. So I can't translate them. I immediately realized that this is how scammers usually act, and I will not receive payments in any case. I asked them to provide a paragraph of their rules, where it is clearly written that all documents must be in English, but I did not receive a response. Then I wrote again, but again no one answered me. Therefore, I consider the rating of this casino to be too high, and I ask you to reduce their rating to the level of scammers.
Automatic translation:
Public
Public
1 year ago
Hello rokita555,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dogsfortune Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Did they accept any of your documents or all of them were rejected? When was the last time the casino responded to you and what was it?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hi Moritz,
Unfortunately, I was informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach in the future. If the casino changes its position, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players.
Wish I could be of more help.
Best regards
Nick
