The player from Germany had encountered an issue with an online casino where he had won $600 and was undergoing a verification process. The casino's site had become inaccessible, which had caused concern for the player regarding his winnings. After troubleshooting, the player had managed to regain access to the site. The Complaints Team had confirmed the resolution of the issue with the player, who confirmed that his problem had been solved. Consequently, we had closed the complaint as 'resolved'.
Dogsfortune Casino - Player can't access online casino with pending winnings.
Amount: €600
Dogsfortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Dogsfortune Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Hello... I have won $600. Since then, the verification process has been ongoing. As of yesterday, the site has somehow become unreachable. What will happen to my money now?
Best regards
Automatic translation:
Public
Public
8 months ago
Dear saschaop,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you tried any other devices to access your account?
- Could you forward any relevant screenshots or communication to petronela.k@casino.guru and try to clear the cache & cookies?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
8 months ago
Translation
Hello…yes I have already tried everything!
also the partner sites:
Winsmania and Ninbet are not available.
Is the connection working for you?
Automatic translation:
Public
Public
7 months ago
Thank you, saschaop, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Public
Public
7 months ago
Dear saschaop,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, saschaop, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
