The player from Germany has won $600 and has been going through a verification process. Recently, the casino's site has become unreachable, leading the player to worry about his winnings.
Dogsfortune Casino - Player can't access online casino with pending winnings.
Amount: €600
Dogsfortune Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
5d 13h 11m 26s
Case summary
yesterday
Public
Public
1 week ago
Translation
Hello... I have won $600. Since then, the verification process has been ongoing. As of yesterday, the site has somehow become unreachable. What will happen to my money now?
Best regards
Automatic translation:
Public
Public
1 week ago
Dear saschaop,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you tried any other devices to access your account?
- Could you forward any relevant screenshots or communication to petronela.k@casino.guru and try to clear the cache & cookies?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 week ago
Translation
Hello…yes I have already tried everything!
also the partner sites:
Winsmania and Ninbet are not available.
Is the connection working for you?
Automatic translation:
Public
Public
yesterday
Thank you, saschaop, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
saschaop has 5d 13h 11m 26s to reply
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