Digits7 Casino - Player's withdrawal via Bitcoin is delayed.

I didn't received my winnings. My bitcoin withdrawal is pending from June 23. I played with a 50$ promo credit deposit. At 21 June finally I've got 100$ Bitcoin payout but 36$ wasn't withdrawable so I received a 50$ compensation from Casino.

Dear annickafits,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Was the compensation of $50 you received from the casino withdrawable? Do I understand correctly the entire amount of $148 is withdrawable?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I made a successful withdrawal. Yes, I think this $50 is withdrawable. I just played this because the minimum payout is $100.

Thanks for your reply, annickafits.

Did you discuss the $50 you received from the casino with support? Is there any communication about the delayed withdrawal you can share with us? If there is any information you received from support please send the chat transcripts or emails from support to my email at tomas@casino.guru

Yeah, I received this because of my previous deposit.

Thank you very much, annickafits, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you annickafits for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Digits7 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

My BTC withdrawal is approved.

I received my winnings. Thank you for your help.

Dear annickafits,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter