Digits7 Casino - Player's withdrawal is delayed.

Hello there,

At this point I am so grateful to have someone who can possibly help. THANK YOU.

Summary first:

• Would be second withdrawal so verification not an issue.
• Communication with support about every other day
• Bitcoin deposit and withdraw request.
• Will try and find the exact amount but part of the 1400 is bonus I expect will be removed (no prob with that)
• Have been misled (lied to) by support but usually they just say the same thing, that the payments department is experiencing heavy volume and "no worries"----- which really irritates me.
• According to support it has been escalated every time I reach out, but nothing ever happens.
• I have written to payments@digits7.com 3 times, never a response.
• I am absolutely sure I played within the terms of the bonus code.
• I have a few copies of the support chat but not on this machine, can provide later if needed.

I hope this is enough information, please ask if anything else is needed. I have not filed a complaint on any other site.

Dear cim152,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please provide a screenshot or a link to the specific bonus you redeemed?

Please send any recent relevant communication from the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can try and look in my transaction history, however the bonus was never questioned in my discussions with support.

That has to be it i believe given only one at a time?

Out of curiosity - I believe I read that I should continue my efforts without losing it on them...but should I tell them I am asked for you help?

Thank you very much, cim152, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Digits7 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you cim152 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Digits7 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you, Hope for the best..

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So I was actually paid however I only received around 580 USD, I do not have great understanding of crypto but this is the only place that I get hit with absurd charges. Around 40% - I am not sure if they send less for admin cost or it was all fees or if the mining was facilitated. At this point I was not expecting anything so frustrated and happy at the same time. I assume our joint efforts made a difference - Thank you

Dear cim152,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter