The player from the United States has been attempting to withdraw funds via Bitcoin for three months. Despite over 20 chats with customer service and an attempt to contact the payments department directly, the withdrawal has not been processed. The player later informed us that he received his winnings. Therefore, we closed this complaint as resolved.
Digits7 Casino - Player’s Bitcoin withdrawal is significantly delayed.
Amount: A$1,000
Digits7 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Digits7 Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I submitted a bitcoin withdrawal request May 29 . I have yet to receive my money. I have chatted over 20 times regarding my withdrawal. On my last chat, the customer service representative told me to email payments@digits7casino.com. My email was sent back undelivered.
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1 year ago
Dear deedwalker6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Dear deedwalker6,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
