Digits7 Casino - Player is experiencing difficulties with his withdrawal.

Hello. I have withdrawn 1500 dollars and still have not received my money

Dear pizzaking2020,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

My account was approved a month ago. but of course this is my first withdrawal from digit7 so i'll wait a while more but i don't think it will help🤦‍♂️ i think they are scammers

Could you please advise when exactly have you submitted your withdrawal request? What is the current status of the withdrawal request (pending, approved, processed)?

Thank you for the screenshots. I can see that your withdrawal request has been processed on June 9. I recommend you wait a few more days. If you do not receive your winnings by Friday, please let me know and we will intervene. Thank you for your patience.

Ok thanks i'll wait till friday. And i report if I have not received my money🙏

Dear pizzaking2020, have you received your winnings yet?

Dear pizzaking2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. I got 800 dollars from them, you can just close the case, I don't care any more. they can go to hell

Do I understand correctly that you are no longer interested in solving this case? Please let me know.

Yes

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Kind regards

Veronika