DelOro Casino - Player with a gambling problem has been referred to a sister casino.

I was recommended to their sister casino, HeatsCasino, even though they know I have a gambling problem. Despite being aware of my issue, I ended up depositing $2,000—all the money I had—into their casino. Recommending me to their sister casino is like encouraging an alcoholic to visit another liquor store they own. This feels completely wrong.

I lost all my money at HeatsCasino and reported this to Del Oro Casino. However, they showed no concern, telling me it was my problem and that they have nothing to do with HeatsCasino. Yet, just five minutes later, they closed my account at HeatsCasino, clearly proving that the two casinos are connected.

Dear Mahmoud0234,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you requested to be self-excluded from DelOro Casino due to a gambling problem? If so, kindly forward me the account closure request along with the casino's reply at veronika.f@casino.guru. Please include all the other communication or evidence that could be relevant to the investigation of your case.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have all the evidence.