The player from Brazil cannot withdraw 300 reais from their DAV Bet account due to an unexplained blockage. Despite having a verified account and not violating any rules, the casino claims the account is under monitoring indefinitely, preventing access to funds and games.
DavBet Casino - Player’s account is restricted and funds are withheld.
Amount: 300 R$
DavBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for casino to reply
0d 20h 40m 16s
Case summary
6 days ago
Public
Public
2 weeks ago
Translation
Hello, I deposited 300 reais into my DAV Bet account on 14/08/2024, but my account ended up being blocked for no apparent reason. I did not use any bonuses or anything like that. DAV BET simply informed me through their support that my account was being monitored, even though I did not violate any casino rules. They say this to keep the account on hold for months. I need someone to help me withdraw my own money from the platform. I'd like to emphasize once again that I did not gain any earnings on the platform with my deposit or through using any bonuses with this deposit.
They informed me that it was a regular monitoring, but they gave no timeframe for this analysis. As such, they just hold the customer's money until they give up. In my opinion, they have no reason to block my account with this monitoring, as no terms were violated.
Yes, my account is completely verified! I've asked for an estimated time, and they simply have no answer, merely hoping that the customer will forget about the money.
Another thing, I can't even access the games.
Automatic translation:
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2 weeks ago
Dear natanespinoza,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Have you made any successful withdrawals from the casino in the past?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 days ago
Thank you very much, natanespinoza, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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6 days ago
Dear natanespinoza,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite DavBet Casino representative to join this conversation.
Dear DavBet Casino, could you please provide more information about this case?
Looking forward to your reply.
DavBet Casino has 0d 20h 40m 16s to reply
Katarina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
