HomeComplaintsDafabet Casino - Player unable to close his account.

Dafabet Casino - Player unable to close his account.

Black points: 7

Amount: €700

Dafabet Casino
Safety Index:Above average
Submitted: 16 Feb 2020 | Unresolved : 08 Mar 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

3 years ago

The player complains that the casino reopened his account without his consent. That said, the casino apologized for the misunderstanding.

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4 years ago

In the responsable gaming is written "If you feel your gambling is getting out of control and you would like some play limitations, please contact our friendly Customer Support team who can advise you on available options". But they don't respect this rule with me because they re open my account without agree, like for encourage me to deposit again.

So if they follow my request and close my account i can t deposit again that what i wanted but they re open my account!

So my lawyer after analyze my deposit on your site, think that u re open my account consciously coz u saw i deposit a lot and i look like a weak player, so u abuse to my weakness for encourage to deposit again and again 

This can be considered conscious abuse of weakness, in addition to your mistake of re-opening my account.


 

So we want get back all deposit since their error on 25 th January, but they want to buy me with a freebet ... 300 bht !!! Look so unprofessional and lack of respect for me.

Also, we want head office address (like all company have)for file complaint but they don t want give us, they look like they have something to hide, nothing is clear with them.

I hope we'll get a positive answer as soon as possible.

So tired, disappointed and sad about dafabet and the damages suffered because of their mistake.

They accept their mistake but they don t want pay.

Also, we have all screen shot and discussion from prove their error.

I hope all be finish as soon as possible.

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4 years ago

Dear Jonathan,

Thank you for submitting your complaint and I am sorry for your unpleasant situation. Do you agree with Casino Guru contacting the casino about this issue? I hope I will be able to help you as soon as possible. Thank you so much in advance for your reply.

Best regards,

Satrio

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4 years ago

Dear,

 

Thank you very much for your reply.

 

Yes i agree that you contacting the Casino.

 

I hope they will repair their mistake as soon as possible.

 

Thank you very much for your precious help and time.

 

Jonathan.

Edited
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4 years ago

Hi Jonathan,

Could you please restate us, if you want to close your account at this casino?

Regards,

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4 years ago

Yes of course i wanted to close my account end of January already!!! Now Dafabet has closed my account but is too late, they should closed it when i asked them! 

They don t respect this rules : "If you feel your gambling is getting out of control and you would like some play limitations, please contact our friendly Customer Support team who can advise you on available options"
They recognise their mistake but don t want repair the damage, is too easy , incredible and unprofessional.

I really hope that they will pay for that and understand that is not because they are big company they can do what they want and don t respect players and abuse of me.

 

Thank you again for your precious help.
 

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4 years ago

Hi Jonathan,

Thank you for the feedback. I have contacted the casino regarding this issue and we are now waiting for their participation in this thread.

Best regards,

Edited by a Casino Guru admin
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4 years ago

We would like to ask the Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago

Dear Jonathan,

The casino is being unresponsive to our queries. We got bounced by their live support by sending this issue to their related department, but not any single reply comes to us. In this case, Unfortunately, we have to mark this complaint as "unresolved". Jonathan, I'm sorry that I could not help much. Hopefully, the casino cares about their online rating and solve this issue in a fair manner.

Best regards,

Satrio

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