Dafabet Casino - Player is experiencing difficulties with re-verification for withdrawal.

Dafabet is refusing to pay out.

I requested a payout, and my account has been fully verified for many years. After my account has aged significantly, they wanted a new invoice and selfie. Okay, I sent those, but everything was rejected.

Reason: They are not receiving any emails from me, obviously their server is blocking emails from Hotmail. However, they won't let me upload the documents nor send them from a different email address, making it impossible for me to get verified.

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Do I understand correctly that you cannot request a withdrawal without providing new documents?

Have you tried contacting the casino via other channels such as live chat or contact form? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I tried everything and suggested everything to them (via chat, via upload, via another email address), but everything was rejected.

I will be happy to send you the correspondence.

Best regards

Thank you very much, DiePartei, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear DiePartei, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Dafabet Casino representative to join this conversation. 

Dear Dafabet Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello DiePartei,

Please send a clear and readable HLV, copy of your passport please.

Thank you

Dear Dafabet Casino,

thank you for your reply.

Dear DiePartei, 

will you be able to send the required documents, please?

Of course I'll be happy to send it to you.

Best regards

Mail has been sent. LG

Dear DiePartei, 

your email has arrived and I forwarded it to Dafabet Casino.

Dear Dafabet Casino,

can you please confirm you received the verification documents email, please?