Dafabet Casino - Player has been excluded from the bonus program.

I have hit the minimum requirement of rebate bonus requirements, but they forteited all my bonus with reason management restricted my account.

Dear Ng,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Even though I understand your frustration, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift and the casino can decide whether you are eligible for receiving them or not, and exclude you from the bonus program altogether.

I am afraid that there is not much I can do to support your case at this time. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, or if I have overlooked something, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,  

Kristina

So means percentage for my case to get back the bonus rm5000 is very low? Your suggestion for me is continue for this case report?

I am not the first day gambling at dafabet, i am their platinum customer, almost 5 years gamble at dafabet. Suddenly and this is the first time i facing issue at dafabet.

Thank you for your reply, Ng. I am sorry, but the casino is not obliged to give you any bonuses. If they decided that you are no longer eligible for receiving them, there is not much more we could do for you. Please, let me know if there is anything else I could assist you with, otherwise, I will reject this complaint. Thank you for your understanding.

Dear Ng,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.