Cybercasino3077 - Player has been accused of prohibited practice.

After a few pending withdraws, they didnt send, but put it back into account 3 weeks in a row, then sent this

Dear William,

Thank you for contacting Slotsnbets Support Team. 

We would like to inform you that your amount has been properly deducted according to our terms.

9.4. We have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to permanently ban your account and/or withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 9.4. if:

We have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection which are used in the gambling and gaming industry at the relevant time); or You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or We become aware that You have "charged back" or denied any of the purchases or deposits that You made to Your Account; or You become bankrupt or suffer analogous proceedings anywhere in the world, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company). The rights set out in this paragraph 9.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms & Conditions or otherwise.

They havnt replied to any emails for 3 weeks

Hello WILLIAM,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify whether you accumulated your winnings by playing with a bonus, or your real money only?

Do I understand correctly, that this is the only explanation from the casino you received? If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, not any bonus, it was real money , and no i havnt had any other emails from them, thanks

Would you be so kind and confirm you have never asked for a chargeback?

dont know what you mean, no i havnt

Thank you very much WILLIAM for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi William,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Cybercasino3077 to the conversation to participate in the resolution of this complaint.

thanks

We would like to ask Cybercasino3077 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Ok thanks, i notice at lot have been paid last week, but not me

Hi William,

I'm afraid, this is the same story as your other complaint. The casino doesn't react to our emails and notifications. Again, the casino has no valid license and doesn't refer to any ADR service, so there is no gaming authority to turn to. If the casino decides to react at some point, we will reopen the complaint and you will be notified by email. I strongly recommend you choose casinos by their reviews and ratings. I wish I could be of more help.

Best regards,

Peter