CryptoThrills Casino - Player’s withdrawal has been delayed.

Stuck one pending everyone I ask for help from says finance will take care of it later but later never comes or they just disconnect me

Dear Charlie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested the withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

This was just my conversation with there operator today I don't know what I should do or if I can actually do anything at all

I checked the T&Cs and I found the maximum allowed bet rule that the casino is referring to:

"5.7 Max Bet

The maximum bet amount allowed is 1 mBTC/33 mBCH/147 mLTC. Exceeding this bet amount could result in winnings being forfeited. This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black. Players are limited to bets that do not exceed 0.86 mBTC/29 mBCH/126 mLTC per round and 0.054 mBTC/1.82 mBCH/7.93 mLTC per line when playing with an active bonus. Any bets that exceed these limits will cause all winnings to be void."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. I am afraid that if you really breached this term, there is not much more we could do for you.

However, please do not hesitate to forward your game history in Excel or PDF format to kristina.s@casino.guru if you feel that you’ve been accused mistakenly and you are sure you didn't breach this rule. Thank you in advance.

I didn't realize it honestly I lost when I bet high and who reads that(me from now on) anyway but at same time if they didn't find out to today I should of had the money already due to them breaking there own terms which they have no penalty

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

They gave me deposit back which to me seams like addition of guilt but yeah I will ty for your time and help

I am glad that at least your deposit has been returned. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.