CryptoThrills Casino - Player’s struggling to withdraw their bonus winnings.

Hello! I ask you to help deal with this gaming establishment, since after wagering on bonus funds it reset the balance and support said that the withdrawal of my winnings will be available after making a deposit and I don’t understand why the funds are not even displayed on my account, no matter how I was deceived .

Dear Cemencoin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Do I understand correctly that your winnings have been accumulated from a No Deposit bonus purely? Have you deposited any funds into your casino account to verify your preferred payment method?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Sorry, but I mistakenly indicated the wrong casino, I'm sorry.

That's ok. I can switch the complaint to the correct one. Which casino is the problem related to, please?

I understood from your newly submitted complaint that the correct casino is https://cryptothrills.io/. Could you please confirm it?

Dear Cemencoin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.