Crypto Loko Casino - Withdrawal of player's winnings has been delayed.

I won on 1/30 and requested a withdrawal of $305.75 to my BTC wallet. This casino advertised fast payouts but previous withdrawals took days. I can see my withdrawal request just sitting there in queue today 2/3. This being the longest I've waited. I receive the following conflicting answers each time when I contact customer service. See attached and below. My withdrawal hasn't even been approved 5 days later?

On 1/31:

"This is Sarah Addams from Cryptoloko Casino!

The Coindraw withdrawal time frames are based on an algorithm that assesses customer activity. Most payments are done in minutes and/or hours, but we do allow 24-48 business hours to cover any unforeseen issues or delays."

2/2

"Hello, Todd! This is Amanda R. from Priority Players Support. Thank you for contacting CryptoLoko Casino. Hope you are having a great day! 

I'm sorry for the inconvenience. All withdrawal requests will be reviewed within 1 business day from the date of the request. Payments will, in most cases be made instantly the following approval, but while Cryptoloko Casino endeavors to pay out withdrawals instantly, in some cases a withdrawal may take up to 72 hours to process."

2/3

This is Jessica Sosa from Cryptoloko Casino!

Thank you for the information, your withdraw for ($305.75) requested on 1/30/2023 4:40:44 PM is still pending, let me explain you the time frame:

All withdrawal requests will be reviewed within 1 business day from the date of the request. Payments will, in most cases be made instantly following approval, in some cases a withdrawal may take up to 72 hours to process. A maximum withdrawal of $2500 will be approved per 24- hour period. Ineligible requests will be denied within that time frame, with a maximum of 3 withdrawals per a 7 day rolling period."

Previous Withdrawals:

1/24

"This is Sarah Addams from Cryptoloko Casino!

I apologize for the long delay! To the best of our abilities, all withdrawal requests made by depositing customers shall be reviewed within 1 business day from the date of the request."

Dear toddmjones0103,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear toddmjones0103,

Have you received your withdrawal from the casino yet?

Yes, I finally received it on 2/6. I understand how withdrawals can take days even weeks as I've played on other casinos for years. However, this is not what this site advertises. This is my 3rd withdrawal from them and each one has taken longer in than that last. I was told in past emails from customer service that most withdrawals take minutes and it was rare for them to take days. Well none of mine were received in minutes. Tie was not a KYC issue, I was verified long ago. They should quit deceiving people by there fake advertising as they are the slowest crypto casino I've ever used.

Dear toddmjones0103,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru