HomeComplaintsCrypto Loko Casino - Player’s withdrawal is delayed.

Crypto Loko Casino - Player’s withdrawal is delayed.

Amount: $700

Crypto Loko Casino
Safety Index:Below average
Submitted: 24 Oct 2023 | Case closed : 07 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from California was waiting for a payout of $700. Despite having complied with the crypto withdrawal requirements, the casino had not processed the payment. We reached out to the player for more information about the withdrawal request, but did not receive a response. Due to the lack of communication from the player, we were unable to investigate the issue further and had to reject the complaint.

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1 year ago

I have been waiting for my payout ($700.00) after jumping through their withdrawal cryptocurrency hoops. They are not processing the payout. I want my payout.

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1 year ago

Dear lowetacarroll9, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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1 year ago

Dear lowetacarroll9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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