Crypto Loko Casino - Player’s winnings were confiscated.

Ok so I used a $105 chip when I signed up and played thru the required $4000 after that I initially tried to withdrawl the $97 I had won off of that. Submitted my id verification and all...well asked someone about it and they told me it can take a few days...ok that's fine....well I canceled my withdrawal bc it was taking so long. Started playing again and got up to $2800....at this point I tried to withdrawl $1000 it showed pending for two days until I logged in and it was gone....all of it....I asked about it and was told the manager took it from me and there was nothing they could do...I was literally heart broken to be honest lol needed that desperately. So I used a code for free spins on neon wheel got thru the playthrough from my wins on that..tried to withdrawl and a support agent told me it had to be exactly $100 to go thru...so I played until I got it to exactly $100 tried to withdrawl again and what happened?!?! Nothing... accept now there is no record of me even trying to withdrawal any amount on my transactions history and all that money was gone again. I deposited money so they could verify my Bitcoin wallet and all...they also asked for verification forms AGAIN....after it was already accepted the first go round...I took screen shots of it all

Dear oooohdatsmine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I reviewed the casino’s terms and conditions and I found this:

2. Players are not allowed to redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw winnings from the second No Deposit Bonus.

Could you please advise when exactly did you deposit with your bitcoin wallet? Was it before you claimed the $105 no-deposit bonus or after? Did you deposit in between the 2 no-deposit bonuses you mentioned? Did the casino explain to you why the winnings were confiscated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Yes the deposit was made in between the two confiscated amounts...and now you can't see either of the attempted withdrawals, or where I made the deposit on my transactions history. Luckily I took screen shots of all that was deleted and they are time stamped.

so you can see clearly I tried to withdrawl on different dates and they aren't shown on my transaction history. One of the requirements is that you make a deposit to withdrawal and as you can see it's in a green circle because I did......that's enough to make anyone not want to play on their site. The fact they deleted my transactions history like it didn't happen? And I clearly have proof they did that?!?! I screenshot everything especially when it deals with money lol it's just bad business to say the least.

Thank you very much, oooohdatsmine, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Crypto Loko Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? Why have the player's winnings been confiscated? If we are talking about a breach of the casino's bonus Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear oooohdatsmine,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we reject this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts and using no deposit bonuses associated.

The casino has acted correctly and within its terms and conditions.

Sorry that we couldn't help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Tomas