The player from Arizona had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had provided screenshots of the casino's rules, which stated a withdrawal should have been approved within a day and paid out immediately, or within 72 hours in unusual circumstances. The player had expressed frustration with the delay, which had exceeded a week. We had advised the player to wait for 14 days after requesting the withdrawal before escalating the issue. However, the player failed to respond to our subsequent messages, leading to the rejection of the complaint due to lack of further information.
Crypto Loko Casino - Player’s winnings haven’t been received yet.
Amount: $500
Crypto Loko Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
They play games too much they Make you follow the rules but they don't follow their own I'm thinking about taking a little vacation pretty soon just to go visit them Cause I got nothing better than you.As a matter of fact I just put the flight tonight I'll be out there sometime in the next 2 weeks that's right.
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1 year ago
Dear Bombarddz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
I sent you screenshots of their rules and regulations it says 1 day to get approved maybe less once approved immediate Payout possibly on unusual circumstances could take up to 72 hours. So you keep saying up to 14 days that's not what this casino says and that's why I play there that's the only reason it says instant withdrawal after 1 hour may take up to 72 on unusual basis it's been a week
