The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Crypto Loko Casino - Player’s winnings haven’t been received yet.
Amount: $295
Crypto Loko Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Crypto Loko Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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2 years ago
Casino claims to "payout in minutes" and have "fastest payout on net" yet when requested told it would be 3 days. And since it’s coming on the weekend it will be at least 5 days before the "fastest payout" reaches me. I like this casino and they have good promos but the "fast payouts" is an outright lie. How do you say "paid in minutes" and then afterwards say 3 days
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2 years ago
Dear Dom913,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
I totally understand that. But I also know when someone says "paid out in minutes" I presume that means I will be paid out in minutes. Sites like Brango, Extreme, Yabby all make the same claim and in fact pay you out in minutes. This is just blatant false advertisement. I have no issue for a standard time frame, but to hold face lie and say "#1 CASINO FOR FASTEST
CASHOUTS-GUARANTEED
"THE FASTEST PAYMENTS" IS NOT ALL WE
DO" and then not do that is unnecessary. Tell the truth. I’m so frustrated playing at these casinos when they say one thing and then immediately that’s not the case.
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2 years ago
My issue is they need to remove that from their website! It’s not true and is a complete fabrication to get people to play in the belief they will get paid immediately. Which is why I played. I’m tired of not being paid. I’m currently still waiting for over $1700 from 5 sites dating back as far as Oct.29. So when I see "paid in minutes" I’m excited hoping that if I win I can at least guarantee I will be paid within the hour. Just is disappointing and frustrating.
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2 years ago
I want to repeat they have paid me before and have been great. I just think they should remove the instant payout from their page because it’s not 100% true.
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1 year ago
Dear Dom913,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
