Crypto Loko Casino - Player’s deposit not credited to their account.

I deposit just to get verified my KYC but hell! it took hours maybe days my deposit still not credited to my account! I emailed them and contact CS but they will give you false

This site is a BIG SCAM! Im warning you guys, I'm checking twice the address and download the QR just to be sure before making any transaction. After that I contact CS and told me that the address I used is not registered in thier casino! WT*!!!!! So just be careful guys this site is fake. They can trick you guys easily and robbed you

Dear joriefjaveluna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

• Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
• Was it your first deposit in this casino?
• Could you please forward your payment receipt to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I already send you my reply through mail that you provided me. Thank you!

Thank you very much, joriefjaveluna, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello joriefjaveluna,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Crypto Loko Casino to join the conversation.

Dear Crypto Loko Casino,

Can you please provide more information on why was the player verification deposit not received?

Greetings all,

We had our processing department review your account thoroughly joriefjaveluna, there are no stalled or even attempted deposits within the system. If you have a completed transaction on your end you feel belongs to us please forward that information to casino.guru so we can review it internally.

Perhaps more importantly as this is a complaint regarding a delayed withdrawal, there are no playable funds within the account and no requested withdrawals. All we can see is several consecutive free chips and even those balances played to zero. It is worth noting that the terms and conditions of the casino only allow one free chip between cash deposits. This account would not be eligible for withdrawal on a free chip until after a successful cash deposit and subsequent play of this deposit.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Crypto Loko

Hello Crypto Loko,

I'm very glad for raising my concern with your department team. But as a matter of fact this is not about withdrawal, its about my deposit that takes 4 days already and I haven't recieve any updates. Anyway, I already provided my reciept transactions to casino.guro.

That chip you mentioned I only received that free chips through email so what do you expect me to do? My deposit is delayed so I preferred to use it. I knew in my part that chip cannot be withdrawn base on reviews here. So I used until got zero'ed. My main concern here is my deposit only, that I have not receive.

Thank you for your response and explanation, Nick / Crypto Loko.

Dear joriefjaveluna,

I have checked the transaction ID 0xb8d3840090ef5cedb5c5202bb9431555c255bd00a88ff4150384d50d7bcbcf26, as you have provided us "proof of" but It was not found on Blockchain.com or Blockchair.com

So, as the transaction "doesn't exist" it is understandable that the casino team has not received any deposit from you. I guess you need to contact Binance for further info.

Hello @Michal

Please can you re-authenticate using this hash?https://polygonscan.com/tx/0xb8d3840090ef5cedb5c5202bb9431555c255bd00a88ff4150384d50d7bcbcf26 I just found out I withdraw to different network.

-From Binance support

Thank you for the information, joriefjaveluna.

Dear Nick / Crypto Loko

Can you please look up this transaction on your end?

@ Crypto Loko

Good day, Im still waiting for any updates. Thank you

Greetings all,

We can definitely confirm that this transaction does not apply to us and no funds were received on our end.

Best wishes,

Crypto Loko

@Crypto Loko

May I know what platform of this address please

0x2B9C72bb90BD50e4445af5AEF6575F1257946fD9

@Crypto Loko @Michal @Petronela

It seems the the funds has been successfully transferred, I used the cointracker.io using the address, and my funds is already in thier end.

Dear joriefjaveluna,

Can you please tell us where you got the address to which you sent the 21 USDT from? Nick from Crypto Loko confirmed that no deposit was received by them from you.

@Micha

From thier deposit site (cryptoloko.com) and actually I copied the address first. I reviewed the address twice and I secured to download the QR files just to be sure. And please check the time frame from my binance and QR.

Despite, I can assure that my deposit history can be viewed by there IT's.

Unlike this site the transaction history is transparent no manifesting. Very accurate and fair.

Dear Nick / Crypto Loko,

Can you please double-check if the QR code was generated in the player's crypto loko account correctly and whether the address from the QR code is yours?

Dear joriefjaveluna,

Just to give you a short update, we are still working with the Crypto Loko team to find out if the transaction really was sent to the right address.

The transaction itself exists in the Polygon network, but there are still some doubts about the actual address. As of now, no deposit has been received on the casino side from you.

Greetings all,

Just to confirm what Michal has said we have forwarded the information to the head of crypto for review however we can 100% confirm that no funds have been received by the casino. When and if there is further information we will update here.

Best wishes,

Crypto Loko

I made a report today, There's no funds retrieved/refund from my wallet on Binance. And I noticed that my account in Cryptoloko is banned. How I am supposed to know if my funds is arrive while its on under investegating? Are you being fair cryptoloko?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Apologies for the delay, we have been out of the office for the holiday. After speaking with the head of our crypto department we can once again confirm there have been no transactions to the casino from this address. The account is closed however we have provided casino.guru with the necessary documentation regarding the player account and deposit history. There have been no successful deposits to the player account to date.

Best wishes,

Crypto Loko

@CryptoLoko

I also already provided a documents that the address was successfully transferred to your wallet address. Is it not enough?

Dear joriefjaveluna,

I appreciate your provision of screenshots. However, it's crucial to acknowledge that the QR code and crypto address for the deposit changes approximately every 15 minutes for security purposes. As a result, neither the casino team nor we can definitively verify that the address from the screenshots belongs to your Cryptoloko casino account. Could you kindly clarify why you haven't captured a screenshot directly from your Cryptoloko account during the deposit process? Something like this...

As mentioned by Nick earlier, the head of their crypto department has reiterated that there have been no transactions from this address (0x2B9C72bb90BD50e4445af5AEF6575F1257946fD9) to the casino. Unfortunately, in the case that the funds were redirected to a different entity, both we and the casino team are very limited in our ability to address this issue. This situation extends beyond our competencies. Exploring the potential of initiating a transaction reversal through the payment provider may be the only viable option, if feasible.

I understand that this is a tricky situation, and I do believe that most likely it is not your fault. I would like to help you, but as no money has been received on the casino side, even a refund of the 21 USDT is not possible in this case. We find ourselves in an unfortunate position where our ability to provide any further assistance is pretty much close to zero, as we have absolutely no reach for crypto transactions. Please let me know if there is anything else I can do to be of any help.

Dear joriefjaveluna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions, leaving us with no option but to reject this complaint.

The player can reopen this complaint at any time.