The player from California attempts to cash out $50, but the amount keeps returning to their account. Despite reaching out to support via email, there has been no response, and the player suggests the need for live support.
Crypto Loko Casino - Player is facing a delayed cash out issue.
Amount: $50
Crypto Loko Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
2d 10h 54m 55s
Case summary
4 days ago
Public
Public
4 days ago
I’m trying to cash out $50 but the balance keeps returning to my account. I’ve reached out to support via email but haven’t heard a response. It would make things a lot easier if they had live support.
Public
Public
4 days ago
Dear sk2h7wn84n,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
sk2h7wn84n has 2d 10h 54m 55s to reply
