Crypto Loko Casino - Player claims unfair gaming and low RTP.

Ok the disputed amount is only possible with fair gaming. If I spin 50 spins at 25 cents a spin on buffalo wild and that's 12.50 and win 1.52 the return to player is at what percent real time games 89 percent ? And when I asked as told it's based on luck rtp setting of luck. And it's happened several times the gameplay while playing instantly stops any wins or a low number compared to amount bet and maby I'm wrong and it's real time games software but it's happened before only I noticed my player history was incorrect. And it made sense to attempt to confuse anyone who wasn't paying attention I'm guessing every deposit I've made has been subject to the luck setting not the real time gaming setting or anywhere near fair causing a huge advanta to the casino and essentially ripping me off without noticing I'm willing to submit my entire history to be evaluated for fairness and to see how it matches rtg gaming return to player percentage. I'm sure it dosebt come close the last 30 days would work ide assume it's easily done 50 spins at 25 cents with a return of 1.52 is almost impossible. But so is honest and fair gameplay with these type of tricks however they respond matters little they removed the fairness causing losses and no chance if fair gameplay or winnings I could have won 1000 or 10000000 who knows it wasn't fair so only they won

Dear Dafdyshark77,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Dafdyshark77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.