Crypto Loko Casino - Player claims that payment has been delayed.

I was given 105$ to try the site with a coupon code. I ended up winning over 3000$. I requested 2000$ and it was denied. They said I could only withdraw 105. In the meantime I deposited $50 which I also played with. I won approximately $675. They told me this was from the original bonus and that I can still only withdraw 105$. This is a total scam. Their terms and conditions contradict themselves over and over. I have copies of chat transcripts as well as screenshots of the transactions page where you can see everything as it happened. This is all part of the same group of casinos as slots of Vegas, sunrise slots and more. I had a similar issue on sunrise slots but I never reported it because it was only $200. However, other people may fall for the scam.

Dear henrydbombtraxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This casino claims to cash out in minutes. I was originally told it would take over 5 days to even be approved. Very much false advertising. See for yourself www.cryptoloko.com

My original withdrawal request was reduced to $105 which is what they said that I maxed out to be able to cash out. I turned around and used that $105 plus my $50 in deposits and won $675 approximately. During my gameplay while I was playing and I reached 13x playthrough, they even reset my balance.

Casino guru should especially be concerned because of the amount of dishonesty being advertised about withdrawals within minutes. Your help with this matter would be greatly appreciated.

I shouldn't have to wait 14 days to submit a complaint when a casino boasts their payouts are done within minutes. I was even told that my ID verification could take up to 5 days. However, it was verified within a few hours of submitting

Please cancel this complaint as I have amended and resubmitted

I'm not getting any kind of response from customer support chat. The withdrawal is still pending approval but now is only $574. Over the weekend customer support said it would take 5 days to be approved.

Once again, I'm not being impatient about this. They claim to be the fastest payouts on the internet. It's a blatant scam and false advertising

Thank you very much, henrydbombtraxx, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello henrydbombtraxx

I'm Michal and I have taken over your complaint. I have reviewed your case and I have received evidence from the casino that you gained your winnings while the bonus was still active.

Let me try to explain it.

You were given $105 to try the site with a coupon code (105LOKO). You ended up winning over $3000. You requested a withdrawal of $2000 and it was denied. The support said you could only withdraw $105. You have not withdrawn the $105 so technically the bonus with the max cashout limit of 105$ was still active. You did deposit another $50, but the bonus terms and conditions still apply as mentioned here:

RULES

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

11. While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash out of the No Deposit Bonus will still apply.

Unfortunately, after gathering all the necessary information, we have to agree with the casino's decision in this case. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses to avoid disappointments like this in the future.

For the other part of your complaint regarding the payout times. This is again really hard to judge. I understand your point and agree with you that the casino should stick to its advertised time scale, however, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. With this in mind, we can't consider this as something unfair as even the best casinos in the industry can't 100% guarantee that players are paid within minutes.

I understand this isn't a satisfactory solution to your issue, but after gathering all the necessary information we don't think any further investigation is needed and we are forced to reject your complaint. If there is something I have overlooked or if you might have other information that will shed a different light on this case, please feel free to share them. Otherwise, we are forced to reject your complaint.

That's because you're part of their casino. This website is a scam also

Eat a ***. You're all scammers

(the original message was edited because the user used forbidden foul language)

Dear henrydbombtraxx

I understand your frustration, but you need to understand that we are trying to help players by resolving issues between the players and the casinos if possible, and we are offering this service free of charge. Casino.guru is an independent source of information about online casinos, online casino games and acts as a mediator in resolving players’ disputes that is not controlled by any gambling operator.

Furthermore, I have to warn you that this kind of language, won’t be tolerated and one more attempt to verbally attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players, and we have zero tolerance for such behavior.

Lol. Case closed. Because obviously anyone could look at The transaction details and see that I played through and my balance was reset to $105 and I kept winning. Instead of withdrawing the 105 I gambled it again. What would be the difference if I was to cash out the 105 and then put it in ? This casino and all the other real time casinos are scams. I had the same nonsense issue with sunrise slots. They're all the same company. Let's post a picture of the transaction page and go through the transactions. I also made 2 deposits prior to winning more. I checked and there wasn't even a coupon bonus code active at the time.

Of course you are an affiliate of these websites offering bonus codes. You're not trusted by me anymore..

Dear henrydbombtraxx

I'm sorry that you feel the way you do, but you agreed to the casino's terms and conditions when you created your casino account, and unfortunately, there is not much that can be done.

Again, I understand your frustration, but I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses to avoid disappointments like this in the future. It is the player's responsibility to read and understand the rules.

If there is something I have overlooked or if you might have other information that will shed a different light on this case, please feel free to share them. Otherwise, we are forced to reject your complaint.

You are affiliated with these websites. You're all scammers. Close my account. You ***

(the original message was edited because the user used forbidden foul language)

***

(the original message was edited because the user used forbidden foul language)

Dear henrydbombtraxx

As you have again used rude and abusive language we will reject your complaint. You have been warned that this kind of language, won’t be tolerated and one more attempt to verbally attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players, and we have zero tolerance for such behavior.

Please understand that it is solely your responsibility to read and understand the terms and conditions of each bonus before you claim it. If this is for any reason not in your capacity, you can ask the casino's support for clarification.

Although we will now Reject your complaint and you will be banned from our website we still wish you Merry Christmas.