The player's requesting a refund of deposits as he is supposed to be excluded from the casino group. The complaint was closed as the 2 casinos are not the same, therefor the player had no right for a refund.
Craze Play Casino - The player's requesting a refund of deposits.
Amount: €150
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening ,
I thought to myself if I'm already banned from GAMMIX for incomprehensible reasons why not demand my deposits at craze play back anyway there wasn't even anything at rum at CRAZE PLAY.
please take a look and see if something is possible I am very grateful to you for your work someone has to check these casinos 🥴
Best regards
thiago de souza
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1 year ago
Hello Thiagowins,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Craze Play Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did the casino group block you? When exactly did that happen? How long have you been plying in this specific casino and when did you get verified?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good evening,
I was excluded from GAMMIX because of the Blu Vegas thing, first it was called player protection association and then it was because of the max cashout..
Kind regards
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1 year ago
Translation
i wasn't verified it happened when i got banned from blu vegas 13 April 18:48 exactly.
rarely played at craze
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1 year ago
As currently both cases are handled by me, please forward all the evidence you have from the casino to nikolas.b@casino.guru including e-mails.
Regards,
Nick
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1 year ago
Hello Thiagowins,
Could you please advise where exactly did you send the e-mail or from which e-mail address was it sent? I personally did not receive anything from you yet.
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1 year ago
Hello Thiagowins,
Are you aware that if you are supposed to be blocked from the casino group, you can only receive back your deposited amounts? Did you receive anything back from BluVegas already?
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1 year ago
Translation
To be honest, I didn't know about blu vegas before that you only get the amounts paid in. but would it then be possible to receive the deposits from craze
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1 year ago
Hello Thiagowins,
As this complaint is regarding Craze Play, can you please advise if you had any balance on your casino account there? How much did you deposit in total? Is your account still open?
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1 year ago
Translation
So there was no more credit on it, a total of €150 was paid in and this account there is closed. I was blocked everywhere by the GAMMIX groups at Blu Vegas because of the blu Vegas thing. It was with the max cashout by and large, I would just like to have it I am entitled to the deposits from craze play back if they block me everywhere
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1 year ago
Hello Thiagowins,
One last question before we would move forward. Could you please advise how much did you exactly deposit since they closed your account on 13th of April? Was it the 150€ or it was only the remaining balance on your account when it got closed?
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1 year ago
Dear Thiagowins,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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1 year ago
Translation
No, I deposited exactly €150 in all my time that the craze play account was open
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1 year ago
I would like to ask Craze Play Casino to join us and help us resolve the player's issue.
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1 year ago
Not sure what kind of complaint is this and honestly im struggling to understand what the issue is too.
The player deposited at CrazePlay and lost all his deposits while wagering games, as it's usually done in a casino.
His last deposit on CrazePlay was €30, done on the 13th of January 2022.
So once again, I can't understand what is the reason of the refund request being made by the player.
Thanks,
Mario
CrazePlay Casino
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1 year ago
Translation
In order to be able to answer your question in more detail, I would have to know whether craze play is the same casino operator as blu Vegas, if so, I explained why in my first complaint text...
Kind regards
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1 year ago
Translation
To go into more detail, the problem is that I made a deposit of €20 at blu Vegas and asked several times in the chat about the wagering requirement and I was assured that there was no max cashout but that’s not the point at all, it’s okay to craze play I thought to myself because I won 20 k at Blu Vegas and wasn't really allowed to see much of it except 200 € max cashout + ner account lock from all GAMMIX groups which was absolutely absurd the statement (searches cautiously) who would at 20 k don't lose your composure and ask several times in the chat when the money will arrive. ?!!
Anyway, I thought to myself if the same casino operator is behind it, why not ask for my money back?
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1 year ago
Sorry but BluVegas and CrazePlay are two different casinos that just share the same license.
As a CrazePlay representative, since both casino operations are not related, I regret to inform you that we cannot give your deposit back since all your deposits where legitimately wagerd at our casino and your reasoning does not substantiate any possible refund.
Whilst wishing you all the best, I would like to invite CasinoGuru to review my reply and to understand that there is nothing we can do for this particular case.
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