The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Payment according to support within 48 hours, and after the expiry of the page not to be reached.
Dear familieritter1887,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Do I understand correctly that your withdrawal is still pending inside the casino account without being processed? Was your account fully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela