The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Craze Play Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €3,500
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been waiting for my payout of € 3500 for 5 days now, every time you are confronted with the same arguments from the live chat! Every time it means that the (problem) will be forwarded to the finance department and they will contact me immediately, which they don't do! There is no answer to my question why it took so long! It always just means I have to wait it has to be checked ... Games in many online casinos but I have never seen it like that!
Automatic translation:
Public
Public
2 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi the payment was successfully made today, thank you very much
Automatic translation:
Public
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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